All The Juicy Posts
Monthly Archives: January 2011
5 Ways to Improve your Online Business Presence
The Secret Ingredient to Successful Marketing and Advertising
Here’s the scenario I run into all too often. We’re in a meeting with a new client batting around some marketing ideas when some suggestion causes the client to strongly state that advertising does not work for their product (or service). “Advertising is something we’ve tried, and it just doesn’t work for us because…”
Satisfaction Is A Moving Target
If you operate a business where customer service matters—and I think that’s just about any business—then I highly recommend Harry Beckwith’s books. He wrote a series of amazing books in the nineties aimed at service businesses around the concept of delighting your customers and shaping wonderful client experiences.